Every year, we survey users to better understand how they use the software, how Trak is incorporated into day-to-day processes, what users consider to be the most-valuable functionalities, and how the Trak platform can continue to improve.
1) Understand overall satisfaction
2) Impact to their business
3) Leadership roles
4) Day to day roles
5) Usage and time estimation
6) Anonymous experience management
42.2% of users rely on Trak Software daily with 80% of users logging into the platform multiple times a week
Users are 2.5 times more likely to recommend Trak to a friend or colleague, with an Net Promoter Score of 76, compared to an average score of 31 for other SaaS platforms
Here is a breakdown of how much time savings users are seeing:
60% reported that Trak has improved their ability to provide return-on-investment and return-on-objective insights
77.8% reported that integration of Trak provides added value to partners and clients
82.3% of Brand users reported the ability to make better partnership renewal decisions
16.1% of Property/Rights Holder users reported a positive trend in partnership renewals with Trak
82.2% reported that Trak positively impacted their ability to navigate changes brought on by the COVID-19 pandemic
Users also provided feedback regarding enhancements they'd like to see to existing functions - which are already being integrated into Trak updates rolling out soon!