"Trak.io is an innovative solution that lets us comprehensively view and measure user actions within the product, and provides us with valuable insight into customer behavior on a granular level."
Liad Guez, Co-Founder and VP Product, Oktopost
Progressively create a profile for each customer as they interact with your app, no matter which device they use.
Quickly see how engaged a user is and what role they have within their organisation. Store any custom information about users from all your different data sources to achieve a full picture.
Quickly see everything a customer has ever done, in one simple timeline, even if their very first visit was 2 years ago.
Now you can make more informed sales and support calls because you can see exactly what they're interested in, which features they're using and which documentation pages they've been reading.
"Heading into our 5th year of Cazoomi we were still searching for a simple to use customer analytics tool which would allow us to focus on the things that actually mattered to us and our subscribers. We immediately found it in Trak.io"
Clint Wilson, CEO, Cazoomi
Use automated emails to create customised onboarding workflows and retention campaigns. Target emails to send only to particular customer profiles, exactly when it's needed.
Our simple email creator tool means no more complicated marketing automation platforms to deliver customer success emails. We put the power of personalised emails into the hands of customer success managers, with no training or IT setup required.
When you have high-value accounts and VIPs, you want to be alerted as soon as they start showing churn signals.
With our team alerts, you can get the info you need delivered to your inbox, so you can pro-actively take targeted action and recover the account before it's lost.
Complicated analytics tools don't get used by the whole team. That's because they're usually overkill and designed for data scientists and technical users.
In contrast, the metrics dashboard in Trakio is simple and easy to setup and easy to read insights from! See how you're renewal rate is improving month over month, monitor your retention rate week over week or see how many upsells you made today compared to yesterday!
"Trak.io is the only metrics solution that correctly handles the tracking of multi-user B2B apps. We love it!"
Ian Landsman, Founder, UserScape (Helpspot, Snappy)
Invite your whole team to collaborate so that everyone can have a full 360 view of each customer's health.
Totally customised alerts mean different colleagues can be notified of different alerts, so that they can deliver targeted action exactly when it's needed.