In the subscription economy, customers are no longer locked into complicated contracts with expensive setup fees - it's now easier than ever to switch to different vendors.
This new business challenge ("churn") has been answered by the emerging role of the customer success manager. Tasked with ensuring renewals and upsells, this new breed of account manager requires a new toolset.
Trakio's predictive analytics solution is a blend of concierge consultancy from our team of trained experts combined with our proprietory machine learning algorithms.
We make the most out of all of the customer data within your organisation, combine it with our own internal company database, and apply known patterns and trends learned from the hundreds of SaaS companies using our platform.
Our new product line is not yet public, however we're happy to discuss it with a few early partners.
A new business role requires totally fresh industry best practice and case studies. We didn't want to climb on a soap-box and declare we had all the answers - instead, we brought together the leading pioneers in customer success and SaaS growth.
Our Academy resources are 100% free and 100% actionable - even if you aren't using a solution like Trakio, you'll be able to apply the lessons into your daily workflow at any SaaS company.